Allstate Good Hands Roadside Assistance Review

April 26, 2011 5 Comments »


AAA better watch out. Allstate is making moves to become the most recognized name in the national roadside assistance game.

Their newest addition is the “Good Hands® Roadside Assistance” program.

They also offer roadside assistance via the Allstate Motor Club, which we’ve already reviewed.

So how is this program any different? Good question. Read on and find out.

What Services Do I Get?

The Good Hands® Roadside Assistance program will cover you against any of the following road hazards:

• Towing
• Tire Changes
• Jump Starts
• Lockouts
• Refueling

How Much Does It Cost to Join?

Nothing. Nada. Zilch. The Good Hands® Roadside Assistance program is free to join and pay as you go, which is unique from their other roadside assistance program.

You can join online by filling out a simple form, or by contacting Allstate directly.

And you only pay for the services if and when you need them.

Oh yeah, and you don’t need to be an Allstate customer to get on board with this one (just like the Allstate Motor Club program).

So, really, how much do I pay?

As mentioned earlier, you only pay when you need the service. Members of the Good Hands® Roadside Assistance program will pay the following when stranded:

$75 Per Tow – Specifically, you get 10 miles for your $75 bucks. There is an additional $3 per mile fee after the first 10 miles.

$50 For Everything Else – Tire changes, jump starts, lock outs and fuel delivery (up to 3 gallons). It is not exactly clear if the cost of the 3 gallons is included in the $50. A safe bet is to assume it isn’t, as that is most commonly how it’s done with other roadside assistance programs.

The Fine Print

The services are available in all 50 states for most passenger vehicles and light trucks. Don’t expect to use this service for your commercial vehicles. Only private passenger cars and trucks under 10,000 lbs gross vehicle weight qualify at the prices above.

That’s not to say you can’t get coverage for those vehicles. Higher priced programs are available for heavier duty trucks, motorcycles and recreational vehicles. You will need to contact Allstate for those programs.

Final Word

If you haven’t figured it out already, this isn’t insurance.

Allstate is simply offering, what are hopefully, discounted roadside assistance services via their vast national network of providers.

All at no cost to join. That’s really the kicker here.

If you’re stuck on the side of the road in the middle of nowhere, would you rather find the closest unendorsed “local service shop” and take your chances or call (800)ALL-STATE and have the situation resolved by a service provider who is ultimately accountable to one of the largest insurance companies in the United States?

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  1. ;D August 3, 2014 at 10:38 am -

    As another commenter experienced, I spoke to numerous people in I believe India, who told me the address where I was stranded was wrong, and put in the wrong vehicle make. And, they INSISTED I stay with the vehicle…each time I spoke with them they told me 30 -100 minutes. Don’t leave the vehicle!!!
    No water, food, hot, and after FIVE hours, having the WRONG address entered by the call center and the wrong vehicle make…I took it upon myself to flag a tow down and am canceling all my Allstate policies for leaving such an important service to a call center that CLEARLY is incompetent. I call that putting people’s safety at risk.

  2. Rick Mikolasek August 5, 2014 at 10:35 pm -

    Yikes, I get the outsourcing for late night customer service calls, but if someone is broken down and in need of immediate assistance, perhaps using individuals closer to home might make more sense.

  3. Ene September 2, 2015 at 5:35 pm -

    Didn’t get any service…… waited, waited, called again,they sent service on the wrong address,…..just lost $50….billing first
    ….just one customer, who worked on the lockman…helped me out….

  4. John Ervin November 1, 2015 at 2:46 pm -

    Allstate sucks. They botched three service calls in a row for me, and put me at great risk, through an AARP contract. I was shocked at how devious AARP was in the whole thing, they aren’t your (grand)daddy’s AARP, neither.

    By haranguing them for days, they agreed to a $500 payout to me, plus two years free service, etc., but that’s only after they saw I meant business, legally, etc.

  5. Michael Proctor October 26, 2016 at 12:51 pm -

    Have been a customer for 4 years. I have called them twice and been let down twice. I am capable of dealing with the lousy service. My wife and children would be not. Find a more reputable company. Can’t believe Allstate allows them to tarnish the good hands marketing.

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