Six insurers were included among 40 total companies in the Customer Service Champions list from J.D. Power and Associates.
The results, which were derived from a cross-industry analysis that examined customer feedback, opinions, and perceptions of 800 companies, using data from studies conducted between 2006 and 2010, were published in a report titled, “Achieving Excellence in Customer Service.”
So who were the insurance company winners anyways?
Amica Mutual Insurance
Farm Bureau Insurance of Tennessee
New Jersey Manufacturers Insurance
“While many of these are well- known national brands, others are less well-known regional brands. Yet, all have one thing in common: they do more than deliver on their customers’ expectations—they exceed those expectations and, in the process, raise the bar for their competition,” the report said.
Amica Mutual was actually rated the top auto insurance company in terms of customer satisfaction in the United States in 2010 as well.
Those that received this year’s designation were among the top five percent of more than 80 evaluated brands based on their performance in five key areas.
Not too shabby considering the sheer number of companies out there that could be providing great customer service to you.
That said, there are probably a ton of smaller companies out there that provide great service at an equally great price.