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Six Insurance Companies Top in Customer Service Among All Industries

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Shuman Roy is an entrepreneur, business owner, and musician. He started RoysNoys, LLC in 2013 as a music production and education service company. He also offers small business consulting and advisory services to help businesses get from start-up mode to turn-key operations. Shuman earned his M.B.A from the Stern School of Business in 2001...

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Joel Ohman is the CEO of a private equity-backed digital media company. He is a CERTIFIED FINANCIAL PLANNER™, author, angel investor, and serial entrepreneur who loves creating new things, whether books or businesses. He has also previously served as the founder and resident CFP® of a national insurance agency...

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Reviewed byJoel Ohman
Founder, CFP®https://res.cloudinary.com/quotellc/image/upload/insurance-site-images/truthaboutins-live/2020/03/joel-ohman.jpg

UPDATED: Mar 13, 2020

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Six insurers were included among 40 total companies in the Customer Service Champions list from J.D. Power and Associates.

The results, which were derived from a cross-industry analysis that examined customer feedback, opinions, and perceptions of 800 companies, using data from studies conducted between 2006 and 2010, were published in a report titled, “Achieving Excellence in Customer Service.”

So who were the insurance company winners anyways?

Amica Mutual Insurance
Auto-Owners Insurance
Erie Insurance
Farm Bureau Insurance of Tennessee
New Jersey Manufacturers Insurance
USAA Insurance

“While many of these are well- known national brands, others are less well-known regional brands. Yet, all have one thing in common: they do more than deliver on their customers’ expectations—they exceed those expectations and, in the process, raise the bar for their competition,” the report said.

Amica Mutual was actually rated the top auto insurance company in terms of customer satisfaction in the United States in 2010 as well.

Those that received this year’s designation were among the top five percent of more than 80 evaluated brands based on their performance in five key areas.

– People
– Presentation
– Price
– Product
– Process

Not too shabby considering the sheer number of companies out there that could be providing great customer service to you.

That said, there are probably a ton of smaller companies out there that provide great service at an equally great price.

Be sure to shop around for insurance quotes with an independent insurance agent to see all the options available to you.

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