Pioneer American Life Insurance Review (2024)

Pioneer American Insurance is an American Amicable subsidiary, providing coverage to customers in 36 states. But what policies are available, and how much does life insurance cost? Pioneer American offers term and permanent life plans at affordable prices.

Let’s take a closer look at Pioneer American Insurance.

How much does Pioneer American Insurance cost?

Life insurance companies ask various questions of applicants before providing a quote. While some prospective customers receive low rates, others will experience higher costs, causing them to ask, “Why is insurance so expensive?”

Life insurance rates depend on several factors. The goal is to determine the risk of insuring someone, and high-risk applicants experience higher rates. Some of the factors companies use to set rates include:

• Age
• Gender
• Health
• Occupation
• Hobbies

Exploring a company’s rates will help you decide if it’s a cost-effective option. The following charts reveal the average monthly Pioneer American Insurance rates, by age and gender, for a 10-year term at $100,000 and $250,000.

The chart below discloses the same information for females.

As you can see, $250,000 plans are more expensive than $100,000 plans. Additionally, females typically experience lower rates than males, and rates increase as customers age.

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What coverages are offered by Pioneer American Insurance?

Pioneer American Insurance provides term life, whole life, and universal life policies. Some of these plans allow customers to avoid a medical exam, but the maximum value is lower for these options.

Pioneer American provides two term life policies. The simplified issue plan is a no medical exam policy and is available in 10- to 30-year terms. The value of this plan ranges from $25,000 to $250,000, and policyholders can convert the policy into a whole life plan after a term expires.

The association term life plan is for specific groups and features 10-year renewable terms. Like the simplified issue option, this plan doesn’t require a medical exam, and eligibility is limited to customers between 18 and 65 years old. The association term life plan is for the following members:

• Government employees (all levels)
• First responders
• Employees of state-funded educational institutions
• Railroad employees
• Hospital employees
• Spouses of anyone in the above groups

Pioneer American Insurance also provides two universal life policies. The simplified issue plan is available between $25,000 and $250,000, and no medical exam is required. Additionally, the policy features a 15-year no-lapse guarantee for customers that make all payments on time.

The fully underwritten universal life policy requires a medical exam. However, there isn’t a maximum death benefit, allowing customers to choose the best fit for their needs.

The company’s whole life plan is a final expense insurance option. This policy pays for final expenses, like funerals and burials, and is available for customers up to 85 years old. Pioneer American doesn’t specify the coverage amounts, but these plans usually feature lower coverage limits.

Does Pioneer American Insurance offer any riders?

Life insurance companies provide options that customers can use to customize a policy. These options are called riders, and policyholders can usually add them for an additional fee. However, some are available at no cost.

Pioneer American Insurance provides two no cost riders with its policies. These riders are reserved for policyholders with a terminal illness or those confined to a nursing home. Pioneer American Insurance offers the following riders free of charge:

• Terminal illness accelerated death benefit. This option provides early access to the death benefit if the insured is diagnosed with a terminal illness.
• Accelerated death benefit. This alternative is available for customers confined to a nursing home for at least 30 days.

In addition to these free benefits, Pioneer American Insurance offers optional riders for an additional fee. The following table displays the optional riders offered by Pioneer American.

Since optional riders are only available for an additional fee, adding these riders will increase your monthly rates.

How is Pioneer American Insurance rated?

Credit rating agencies grade insurance companies on their financial strength. These ratings allow customers to determine if they’re likely to receive a payout after filing a claim.

Pioneer American Insurance has been rated A by A.M. Best. This grade is the same as that of its parent company, American Amicable Life Insurance, and indicates that customers can expect a payout when they file claims.

Additionally, Pioneer American has been rated A+ by the Better Business Bureau (BBB). This rating indicates that the company has a reputation of transparency and trustworthiness when working with customers.

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Does Pioneer American Insurance have any complaints?

The Better Business Bureau (BBB) and the National Association of Insurance Commissioners (NAIC) examine insurance company complaints. Reviewing these complaints enables potential customers to determine the quality of service they’ll receive.

At the time of this review, the BBB has received 15 complaints about Pioneer American Insurance during the past three years. Additionally, seven customers have left reviews on the BBB website with an average rating of one out of five stars.

The NAIC reveals that Pioneer American Insurance has three complaints and a 2.24 complaint index ratio. While the complaint number is low, the complaint index ratio discloses that Pioneer American Insurance has more than double the average grievances of a similarly-sized competitor.

How can you make Pioneer American Insurance payments?

Pioneer American Insurance provides multiple ways that customers can make payments. The easiest way to pay for a policy is via the Express Pay option or automatic bank draft. Customers can make payments via the following methods:

• Credit card
• Debit card
• Electronic check

Customers can log into the Express Pay portal of the Pioneer American website using their policy number and ZIP code. Once logged in, policyholders can select their payment method and schedule future payments.

The automatic bank draft method allows Pioneer American to draft money directly from a savings or checking account. The company’s website includes a bank draft document that customers can complete and send to the address listed on the form.

What is Pioneer American Insurance?

Pioneer American Insurance began in Waco, Texas, in 1946. The company would eventually become an American Amicable subsidiary joining other companies, including:

• Pioneer Security Life Insurance Company
• Occidental Life Insurance Company
• IA Life Insurance Company

Pioneer American currently serves customers in 36 states. If the company isn’t available in your area, American Amicable can help you find a subsidiary nearby.

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Simplifying the Process: Navigating Pioneer American Life Insurance Claims

Ease of Filing a Claim

Pioneer American Insurance, a subsidiary of American Amicable, provides a hassle-free claims process for its policyholders, offering various channels for filing claims. Policyholders can opt to submit claims online, via telephone, or by utilizing mobile apps.

For those who prefer traditional methods, the claim department can be reached via fax at 254-297-2756, and claims can also be submitted through email at [email protected]. Alternatively, policyholders can send their claims by mail to the following address:

American Amicable
P.O. Box 2549
Waco, Texas, 76702

This level of flexibility ensures that policyholders can choose the claim submission method that aligns best with their preferences and needs.

Average Claim Processing Time

The average claim processing time is an important factor for policyholders who rely on insurance to provide financial support during challenging times. Pioneer American Insurance is committed to efficient claim processing, ensuring that customers receive their claim settlements in a timely manner. The exact processing time may vary depending on the type of claim and its complexity.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s performance in handling claims. Pioneer American Insurance values its customers’ opinions and strives to provide satisfactory claim resolutions and payouts. Policyholders’ experiences with the company’s claims process help in continuous improvement, ensuring a positive experience for all customers.

Harnessing Technology: Pioneer American Life Insurance’s Digital Features and Technological Offerings

Mobile App Features and Functionality

Pioneer American Insurance offers a user-friendly mobile app with a range of features to enhance the customer experience. Through the mobile app, policyholders can manage their policies, make payments, view policy documents, and even initiate claims. The app’s functionality is designed to provide convenience and accessibility on the go.

Online Account Management Capabilities

For policyholders who prefer online account management, Pioneer American Insurance provides a comprehensive online platform. Customers can access their accounts, update information, review policy details, and perform various administrative tasks through the company’s website. The online portal offers a secure and convenient way to manage insurance policies.

Digital Tools and Resources

Pioneer American Insurance understands the importance of providing digital tools and resources to empower policyholders with information and support.

Whether it’s educational resources, calculators, or interactive tools to help customers make informed decisions about their coverage, the company’s commitment to digital innovation ensures that policyholders have the resources they need at their fingertips.

Pioneer American Insurance: The Bottom Line

Pioneer American Insurance provides short-term and permanent life coverage to 36 states. The American Amicable subsidiary has multiple riders and has been rated A by A.M. Best. Learning more about Pioneer American Insurance will help you determine if it’s right for you.

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