Shuman Roy is an entrepreneur, business owner, and musician. He started RoysNoys, LLC in 2013 as a music production and education service company. He also offers small business consulting and advisory services to help businesses get from start-up mode to turn-key operations. Shuman earned his M.B.A from the Stern School of Business in 2001 and has an undergraduate degree from Manhattan College in ...

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Joel Ohman is the CEO of a private equity-backed digital media company. He is a CERTIFIED FINANCIAL PLANNER™, author, angel investor, and serial entrepreneur who loves creating new things, whether books or businesses. He has also previously served as the founder and resident CFP® of a national insurance agency, Real Time Health Quotes. He has an MBA from the University of South Florida. Joel...

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Reviewed by Joel Ohman
Founder, CFP®

UPDATED: Jul 19, 2021

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Despite the fact that other channels are growing, two-thirds of Americans still plan to buy or renew their insurance through an agent during the next 12 months, according to a new survey from Accenture.

Even younger consumers predominantly favor working with insurance agents, with a 59 percent share preferring to do so.

However, nearly a third (31%) of these youngsters, aged between 25-34, said they plan to purchase insurance online over the next year.

So what’s most important to consumers?

Well, speed of problem resolution and an insurer’s ability to offer insurance products and services that meet their needs were deemed most important, with 68 percent and 67 percent citing these on the top of their list, respectively.

Competitive prices and price transparency weren’t too far off either, with 65 percent and 63 percent citing these as very important.

Price is certainly important, as evidenced by the fact that 55 percent of respondents (and 75% of young consumers) expressed interest in using an insurance aggregator, which displays quotes from multiple insurers, as seen here on our website.

[Top auto insurance companies in the United States]

Transparency is also key – customers want to know how an insurer arrived at a certain insurance premium, instead of keeping the process so cryptic.

The survey also revealed that two of 10 (21%) of respondents are considering switching insurance companies the next time they purchase or renew their policy.

If you’re considering switching, gather insurance quotes online and speak with an independent insurance agent, one who can shop your rate with multiple carriers at once.

Captive agents can only provide one quote, which certainly doesn’t equate to “shopping around.”

Tip: How to lower your car insurance rate.