Amica Mutual was rated the top auto insurance provider in the United States for the 10th consecutive year, according to a customer satisfaction survey from J.D. Power.
The company scored 851 points out of a possible 1,000, and was followed closely by State Farm (831), Shelter (828), Auto-Owners (825), and Erie Insurance (823).
Notables like the Automobile Club of Southern California (813) and Geico (806) scored above the industry average of 801, but other big names like Farmers (797), Progressive (796), and Allstate (794) did not.
AIG was the worst auto insurance company in terms of customer satisfaction, scoring just 719, with its closet competitor being GMAC (751).
[Also see: Top market of U.S. auto insurers]
Overall, auto insurance customer satisfaction reached a five-year high in 2009, largely because auto insurance premiums have decreased.
In 2009, 42 percent of customers said their auto insurance premiums decreased without the need to switch to another insurer, nearly twice the rate seen in 2008.
One key behavior that tends to lower dissatisfaction is engaging customers when speaking about rate increases and discussing ways to mitigate any price changes (how to lower your auto insurance rate).
All that said, take a look at the “top auto insurance companies in the United States,” and also the worst…and remember to do your own research and rate comparison to ensure you’re getting the best deal.
Top Auto Insurance Companies in the United States
Related: Amica Mutual review.