Insurance Bundling Leads to Lower Customer Satisfaction
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UPDATED: Mar 13, 2020
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(See: Progressive bundling for more on that.)
Well, while it might save some people a few bucks, it doesn’t seem to be creating too many happy customers, according to a newly released survey from J.D. Power and Associates.
The company noted that satisfaction with price is higher among unbundled customers than among bundled customers.
More Than Half Bundle Insurance Policies
Per the survey, 58 percent of customers bundle their auto and homeowners policies with the same insurer.
And the trend is rising, with the bundling of any additional products with auto insurance increasing from 70 percent in 2010 to 77 percent this year.
Amica Mutual Best for 12th Consecutive Year
It’s unclear how much bundling they do, but whatever it is they do, it seems to be working really, really well.
It’ll be interesting to see if any other auto insurance company can knock them off their perch.
At this point, it appears doubtful at best.