Well, they’ve done it again. Amica Insurance was honored as the top auto insurance company in terms of customer satisfaction for the 11th year in a row, by J.D. Power and Associates.
That says a lot, especially these days, as customer service has gone out the window in virtually every industry. Nowadays, it’s all about automated systems and email-only responses.
This doesn’t mean every other insurance company is completely lacking when it comes to customer service, it’s just that Amica Insurance makes it their number one goal…and seem to be rather successful in their efforts.
Let’s learn more about this insurer Amica, and how they achieve their success.
Who Is Amica Insurance?
Depending on where you live, you may have never even heard of Amica Insurance. After all, they aren’t running nationwide commercials like the big guys (State Farm, Allstate, Geico).
But they’re no pushover either – the company has over $4 billion in assets and employs more than 3,000 people in 40 offices nationwide. When we’re talking billions of dollars, it’s hard to act like they’re small potatoes.
And similar to many other insurance companies, they are made up of a number of different companies, though marketed simply as “Amica Insurance.”
Here is a list and brief description of each company that operates under their brand name:
Amica Mutual Insurance Company – This is the oldest mutual car insurance company in the U.S., established in 1907. They offer home insurance, auto, marine and excess liability, often referred to as personal umbrella insurance.
Amica Life Insurance Company – Established in 1968, and active in all states but Hawaii, ALIC directly offers life insurance and annuity products.
Amica Lloyd’s of Texas – Established in 1997 and operating in TX, ALT is a wholly owned subsidiary of Amica Mutual Insurance Company, and offers property insurance in…you guessed it…Texas.
Amica Property & Casualty Insurance Company, Inc. – The newest family member, established in 2005, APCIC is also a wholly owned subsidiary of Amica Mutual, and provides auto insurance in the state of New Jersey.
Amica General Agency – AGA was incorporated in 1987 and is designed to help Amica place unique or special insurance needs. A general insurance agency can be thought of as an agent or broker for Amica to allow them to sell insurance for other companies. This allows Amica to sell many different types of insurance they don’t “write” under any other company in the family.
Amica General Insurance Agency of California – Similar to AGA above, this group, established in 1995, is a wholly owned subsidiary of Amica Mutual and assists with special and/or unique insurance needs in California and Nevada.
Amica Financial Strength Ratings
When it comes to financial strength, Amica is financially stable across the board. This is important to us, as consumers, because we have to be certain our insurance company can pay out insurance claims.
Amica Mutual Insurance Company: A++ (Superior)
Amica Property & Casualty: A++ (Superior)
Amica Lloyd’s of Texas: A++ (Superior)
Amica Life: A+ (Superior)
The two “General Agencies” are not rated by A.M. Best.
Tip: Always ask for a company’s A.M. Best rating when you compare car insurance and are offered an insurance quote.
Amica also has a solid claim center website that allows you to report and track insurance claims, or upload documents. You can even report a claim if you’re not an Amica customer if it involves an Amica customer. That might be one of the reasons why people like them so much compared to other car insurance companies.
Additionally, if you get an auto and home insurance policy from Amica, you can save up to 15%. And they actually provide the home insurance, unlike some other companies that simply resell it.
They also offer flexible payment options, including the ability to pay with a credit card, which is always nice.
In conclusion, Amica Insurance prides itself on customer service and claims satisfaction, so they may be the company for you if your top priority is satisfaction. They come highly recommended for those reasons.
However, they may not necessarily be the lowest priced insurance option available to you, so be sure to shop around and call or visit a local independent agent to shop your insurance premium in order to get the coverage you need at the price you want.