If you’ve been shopping for insurance lately, you may have heard the phrase “CLUE report” uttered once or twice.
Insurance companies have at their disposal multiple reporting tools to determine what to charge you for car insurance or homeowner’s insurance.
These include your C.L.U.E. report, MVR, or motor vehicle record (personal driving history), vehicle history and financial responsibility reports. In short, they love data because it can help them reduce risk and maximize profits.
As a prospective customer, it is important to understand what is on these reports to ensure you aren’t being overcharged for insurance coverage.
We recommend getting online quotes as a first step in determining whether or not you have a suitable insurance rate.
What Does C.L.U.E. Stand For?
We’ll spare you the suspense. C.L.U.E. stands for “comprehensive loss underwriting exchange.” In simple terms, your C.L.U.E. report is a five- to seven-year history of property damage claims you have filed with your insurance company.
There are basic pieces of information in the report including the date of the claim and the type of loss.
Additionally, the final amount paid for the claim, along with general information, such as your policy and claim number, and the name of the insurance company that paid your claim.
Insurers use this information to help calculate how much to charge you for coverage.
Put simply, your insurance company will charge you more for coverage if you have a history of filing insurance claims and vice versa.
Two Types of C.L.U.E. Reports
Keep in mind that there are records kept for both automobile and property claims.
The two are kept on separate reports; so a claim related to your car insurance will not have any effect on what your insurer will charge you for homeowner’s insurance coverage.
And a homeowner’s insurance claim should have no bearing on what you’re charged for car insurance.
There is a C.L.U.E. Auto Report and a C.L.U.E. Personal Property Report, both of which can be ordered for free once during a 12-month period, similar to consumer credit reports.
Tip: It is much more common for an automobile insurer to use an MVR rather than a C.L.U.E. report.
Ordering a C.L.U.E. Report
Per the Fair Credit Reporting Act, it is possible to obtain a copy of your C.L.U.E. report by contacting:
C.L.U.E. Inc. Consumer Center
P.O. Box 105295
Atlanta, GA 30348-5295
Toll Free Number – 1-866-312-8076
And if an insurer sends you an adverse action letter or takes any of the following actions, you can request a free copy of your report as well:
– Denies you insurance coverage
– Increases your insurance rates
– Limits your insurance coverage
– Cancels your insurance policy
Disputing Your C.L.U.E. Report
It’s also important to point out that a company cannot report a claim to C.L.U.E. if you have not actually filed the claim.
For example, if you were to call your insurer after an accident to ask questions about your deductible, your insurer does not have the right to report the incident.
Just like credit reports, you can dispute info on your C.L.U.E. reports and even add personal statements to your report if you want to clarify anything.
To do so, you can call or write to the address below, identifying the specific loss by providing the following information:
– C.L.U.E. reference or consumer number
– Name of the insurance company
– Date of loss
– Brief explanation regarding the challenged information
LexisNexis Consumer Center
P.O. Box 105108
Atlanta, Georgia 30348-5108
This action should only be performed by the policyholder.